After that I tried to reach out to Catnapper, the only way was the "contact us" at the bottom of their website. On March 31, 2022 a recliner was delivered. Furniture selection includes living room, bedroom, dining room, home office, kids, decor and mattresses. I leaned the sofa forward enough to pull back the fabric stapled to the bottom, then found the collapsed piece of cardboard/armrest, pushed it back into shape, stuffed it with pillows, and used a stick to tamp it down as close to the original shape as I could. Im not trying to pull a fast one I just want furniture I bought to last, and if not that then help me fix it. Please send me the Jackson/Catnapper order number (your dealer should have this) and the name and address of the dealer where you purchased the furniture. For Ashley furniture, it would cost some additional cost for doing the assembly works, whereas the manufacturer of Jackson furniture will provide such service. Since 1933, Jackson Furniture sectionals and sofas are designed to help families relax together in a room filled with comfortable furniture. Note that complaint text that is displayed might not represent all complaints filed with BBB. We havent even had this set for a year and is already having issues. Among their many award-winning designs, you'll find aesthetic characteristics unique to solid wood manufacturing. They specialize in solid wood designs and bench-made upholstery. Horchow offers a wide range of unique, high-quality furnishings from popular brands and individual artisans. I have purchased 2 Sedona Catnapper couches (Which Jackson Furniture makes) on November 27, 2022 with 1stopbedrooms. But it was my dream to have a nice sectional to seat everyone. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The prices forAshley Furnituresofas fall in the range of $500 to around $2000. Founded in 2012, Lulu & Georgia is an online retailer based in Los Angeles, CA. On the other hand, Catnapper comes with fewer types of furniture options. This company manufactures junk and lies about their so called warranty. 2 Review(s) Moon Sectional (Platin Mustard) Istikbal Furniture. They are missing the 100% gel-infused memory foam. They haven't made any attempt to work with the furniture store who is as incompetent and shady as Jackson Catnapper. BBB is here to help. If he is willing to refund, we will gladly work with him on this. Set a date had stick to it! Both of the manufacturers are in the market for a long period and already has gained a significant market share over the years. If the dealer determines there are factory defects, we will work with them on this. Lane furniture is suitable for long-term usage due to its solid construction and classic designs. We are asking for a full refund and you can come pick up the furniture and we will buy another brand. We give you the option to customize your: Some sofas, couches, and recliners are even available with heat and massage. Overall, the price for anAshley Furnituresofa ranges from $499 to $1999. Kincaid Furniture is another family-owned brand that started back in 1946 in the mountains of Western North Carolina. Utilizing a degreed interior designer will help youbring your dreams to lifeand make the experience as comfortable as possible. Learn how your comment data is processed.