ComplaintsBoard.com is a leading complaint resolution website on the Internet. enhance your experience. Kay Jewelers was founded in August 14, 1910. Receive a Quote. I ordered a pre owned ring on 11/28 and I received it by 12/6. I placed an order on December 23 and decided the same day I did not want to make the purchase. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Ordered online and I received my order and everything was absolutely fine. } Im friends with the manager and she lied to me as well. I took my jewelry in for inspection and found that the ring was broke. I contacted a representative, Katley M, and stated I wanted to cancel. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. Please try again. Kay Jewelers does not raise credit limits automatically as a matter of policy. was even willing to spend more & trade up, with a warranty purchase. Credit options: They are professional liars for MONEY! Grab your savings right now. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Corporate Phone Number: +1-441-296-5872. I ordered a necklace for my aunt for Christmas. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Top of the Page, Do all rings come in the same size or are there different sizes available? I went to pick up and the associate could not find my ring- what a mess? Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. 23.8 miles away from Kay Jewelers. If you have a payment history and your account is in good standing, you may be . Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that.